Returns & Shop Policies
We want you to love your Raisin product as much we’ve loved creating it!
So, before you order, feel free to ask any questions that may help to get your purchase right first time. If it doesn’t work out, please let us know by email within 7 days of your order arriving: firstname.lastname@example.org.
We offer an exchange or refund on full priced items in original condition – unworn and unwashed, tags attached. Any return postage charges are the responsibility of the customer.
Please bear in mind that many of our pieces are one of a kind and the exact item in an alternative size may not exist. We are always happy to offer advice with sizing or alterative designs that might suit you better, just send us an email.
Sale items can be exchanged only, no refund, with credit lasting for 12 months. We do not have an automated online exchange system but will serve you personally instead.
Every effort is made to represent stock as accurately as possible through photographs and descriptions. We refer to vintage fabric as absolutely genuine in ‘as new’ condition. We do no not consider reproduction prints as vintage.
Pre-loved recycled fabrics may have certain qualities like consistent slight fading that is considered part of their character. It is always mentioned in the description and we do not use any materials with obvious marks/faults.
Hand screenprinted items are not perfect and slight variations in tone or density are part of the nature of this process. It creates variation and uniqueness between items and is not considered a fault.
If an item is faulty, please get in touch and we will repair, replace or refund and cover all postage costs involved.
We use a courier company called Sendle or standard Australia Post registered satchels with tracking. Most are sent within 2-3 working days and we will notify you if this has been delayed for any reason.
All international parcels are registered with tracking. Standard fees apply but as this can vary I will refund if grossly overcharged. Orders usually take between 3-10 days to arrive depending on where you are in the world, but please feel free to check on this first.
Thank you for shopping with us and supporting and small, locally handmade business!